You as a member take a risk with your farmer you acknowledge the risk of a potential natural disaster which could end up in crop loss and other failures due to nature and unexpected natural causes. No refunds are offered due to these causes.
Your farmers have the right to refuse service if rude behavior and lack of respect is taken on farm or to any farm staff. Also if poor personal, child or guest behavior occurs.
You will also be denied device if customer takes the freedom to pick crops. All members and quests are not allowed to pick crops unless the farmers have designated a pick your own day or area.